Zammad Addons [top] Here

Sometimes, an "addon" isn't a plugin but an integration via . Zammad has a powerful REST API, meaning you can effectively build your own addons without writing Ruby code.

Managing addons requires administrative privileges. zammad addons

: Users are now "extending" Zammad without traditional coding by using n8n as a bridge. This allows for complex workflows—like using local AI models (e.g., Ollama) to automatically route tickets to IT or Sales based on content. Sometimes, an "addon" isn't a plugin but an integration via