If Windows sees the VID/PID but cannot access the files, the controller firmware might be corrupted.
Tools like USBDeview from NirSoft can provide extended information, including the last time the device was connected and its serial number. usb device id vid 1e3d pid 198a top
Bus 001 Device 003: ID 1e3d:198a Chicony Electronics Co., Ltd TOP If Windows sees the VID/PID but cannot access
| Device Type | Examples | Typical Laptop Brands | | :--- | :--- | :--- | | | TouchChip, Goodix OEM, Topro NT198A | Lenovo ThinkPad, Dell Latitude, HP EliteBook | | Integrated Webcam | HD USB Camera (some firmware revisions) | Acer Swift, Asus VivoBook | | USB 2.0 Hub Controller | Internal multiport hub for keyboard/trackpoint | Generic ODM laptops | If the device isn't recognized, it is likely
built into Windows, macOS, and Linux. If the device isn't recognized, it is likely a hardware or firmware failure rather than a missing driver. For legacy systems (e.g., Windows 7), generic drivers are sometimes hosted on sites like DriverScape