| Error Code | Meaning | Solution | | :--- | :--- | :--- | | | Driver issue or phone not in BRom mode. | Reinstall MediaTek VCOM drivers. Use a USB 2.0 port. | | ERROR: S_DL_GET_DRAM_SETTING_FAIL (0x13BE) | Wrong scatter file or corrupted preloader. | Redownload the firmware. Ensure you are using the MT6755 scatter. | | Sign Care / Security Error on Phone | Boot image or system partition mismatch. | Re-flash using "Download Only" mode. Do not use Format All unless necessary. | | Phone stays dead after flash | Battery is fully drained or hardware issue. | Leave the phone on a charger for 4 hours. Try the "Format All + Download" method again. |
: These must be installed for your PC to communicate with the phone while it is powered off. You can find guides on how to install Motorola drivers HardReset.info Official Firmware (Flash File) | Error Code | Meaning | Solution |
: It automatically detects your device, downloads the correct signed firmware (including Android 7.0), and flashes it to fix bootloops or "dead" software states. Requirements | | Sign Care / Security Error on
: Press and hold Volume Down + Power simultaneously. If the device is hard-bricked and won't enter this mode, you may need a "blank flash" file to restore the bootloader first. Using RSA Tool : Open the RSA tool and select the Rescue tab. Connect your device via a high-quality USB cable. | Error Code | Meaning | Solution |
: Use the latest Motorola Device Manager for stable PC-to-phone communication.