: BotX automatically hides sensitive customer information, like phone numbers, to protect against data theft. Google Play 2. Core Automation Features
Now, with , the bot recognizes the mid-flow intent change, updates the dialog goal from “replacement” to “refund,” and retains all previously collected information (order number, photos). Customer effort score (CES) drops significantly. botx dialog updated
: Group varied user expressions (e.g., "What time do you open?" vs. "Store hours") into single "Intents" to simplify programming. like phone numbers